How do I make payments to my credit card account?
There are three optoins to make payments to your credit card.
- Setup a payment by logging into CardWise to setup a withdraw from your bank account.
- Visit a branch and pay in person
- Add Collabria MasterCard as a new bill payee in online banking. Note that a payment in online banking can take up to 5 business days to process.
How do I set up AutoPay?
To set up automatic payments to your Mastercard you must first add a payment account:
- Log into yourCardWiseaccount
- Select Make a Payment from the main screen.
- Click Manage Payment Accounts. Click Add Account.
- Fill in banking information and click Add Account. The account is added and ready for use.
Next, you can setup your AutoPay:
- Log into yourCardWise account, if you're not already logged in
- Select Make a Payment from the main screen
- Select Autopay
- Choose the payment option. For Custom Amount, enter the dollar amount. Click Schedule
- Click OK. Autopay is now activated
Note: Ensure to make your current payment as your first AutoPay payment will take effect on the next statement cycle.
Why isn't my payment or transaction showing up?
If you paid using CardWise, contact Collabria Support at 1-855-341-4643—the number that appears on the back of your Mastercard.
However, if you paid using online banking, please call our Contact Centre at 1-888-597-6083 and a representative will be able to assist you.
Please note, payments made through online banking can take up to 5 business days to process.
Where do I find my reward points balance or redeem my points?
You can find your rewards points balance or redeem your points by registering on the rewards site collabriacreditcards.ca/cashrewards.
What is CardWise?
CardWise replaced MyCardInfo and is Collabria's new online digital account management tool where you can access your credit card account information 24/7. You can register for CardWise through the CardWise Mobile app or CardWise Online (cardwiseonline.ca). With CardWise, you can check your balance, make payments or set up AutoPay, enroll in eStatements, configure controls & alerts on your account, and more! For more on CardWise visit collabriacreditcards.ca/MyAccount. Business cardholders should visit collabriacreditcards.ca/MyBusAccount for more details on the digital account management platforms available to them.